Human Resources
Tourism businesses are service-driven businesses - success depends on their ability to provide excellent service. Most tourism enterprises are labour intensive, and, as a result, personnel costs are significant. One of the challenges that tourism operators encounter, particularly in rural areas, is a lack of experienced staff. Attracting, training, and retaining quality employees at a reasonable cost is an ongoing challenge for tourism operators.
The following website, produced by Human Resources Development Canada, the Canadian Tourism Development Council and Youth Employment Strategy, offers insight into the human resources aspect of the tourism industry:
-
Alberta's Training for Excellence Corporation
Training tools for business and tourism -
Canadian Tourism Human Resource Council
Provides access to a network of Canadian tourism human resource development organizations -
Professional Development Institute of Tourism
A variety of hospitality industry links
